Germica.de

En ole löytänyt keskustelua kyseisestä kauppapaikasta, joten ajattelin laittaa oman kokemukseni tänne suoraan.

Huonolla saksankielelläni tilasin "vahingossa" telkkarin kyseisestä liikkeestä. Tarkoituksena oli vain selvittää laitteen kokonaiskustannus rahteineen. Laitoin kämmini perään heti spostia heille. Vastaus tuli seuraavana päivänä.

Kyseessä oli Samsungin 46F86BD. Olisin kyseisen mallin tilannut mutta sain paikalliselta Sonyn 40W3000:sen hyvään hintaan ja ostin sen. Alla koko viestiketju mitä kävin heidän kanssaan:

"allekirjoittanut" schrieb:
Dear customer servicers of Germica.de,

My intensions were to make an cash-on-delivery order to Finland
(it is possible, right?). My German isn't great, so I ended up
ordering the TV by an accident. I apologize for this inconvenience.

I was supposed to ask before ordering about Samsung´s warranty
when ordering from Germany. How is it? Does standard Finnish
warranty acquire when the product is ordered from You?

Best wishes,
"allekirjoittanut"

-------------------------------------

Dear Mr. "allekirjoittanut",

Thanks a lot for your enquiry and "half order". We have one last
Samsung LE-46F86BD reserved at our supplier, which would be
available for sale. Unfortunately, we can't accept your cash-on
delivery wish.

Concerning deliveries to foreign countries, we only accept
payment in advance. (I hope you appreciate this)
Furthermore, the delivery via DHL to Finland costs 129,- but
since we are changing our deliverer at the moment, the price may change to a cheaper one (about 69 €). If you wish to order at our
company, the TV will be here by the middle of next week and in Finland the week after that.

The warranty for products from Germany are two years.

I hope I could help you.
Feel free to contact me via phone whenever you wish,

Peggy Kott

------------------------

"allekirjoittanut" schrieb:
Hello Peggy,

I would like to place an order of that particular TV. Is it possible
to make it this way? Would be a lot easier for me

Is payment via Mastercard possible? I can wait some time if your
deliverer is changing in near future to save some money. And the
warranty is accepted also here in Finland if I send it to local
Samsung repairer?

--"allekirjoittanut"

------------------------------------

Hello "allekirjoittanut",

We received the Samsung TV today. However, I would like to wait until
after Easter and then check the delivery costs for you again.
The company will be busy again next Tuesday. I will try to get in
contact with our deliverer then and contact you right after that.

We only accept payment in advance and as soon as we have the total
amount transferred to our bank, we'll send the
product to you. Unfortunately, we've made some negative experiences in
the past and therefore want to be more careful.

Happy easter and I'll contct you next week.

Peggy

-----------------------

Että näin. Itse pidin toimintaa erinomaisena, joten näiden kokemusten perusteella voin suositella